Writing to the people who run this site
One address covers everything: [email protected]. It is read Monday to Friday between 9am and 5pm Eastern, and a reply normally goes out within one working day. Messages arriving over a weekend are answered on the Monday.
What makes a message quick to answer
- The address of the page you are writing about.
- The sentence or figure in question, quoted.
- What you expected it to say instead.
Three lines in that shape can usually be resolved in a single reply. A message saying only that something is wrong takes two or three exchanges before anyone knows what to look at.
Order questions go to the seller
This is worth being blunt about because it saves you time. We do not hold orders, tracking numbers, payment records or customer accounts. Nothing you buy passes through us. If your question is about a delivery, a charge or a refund, the support address in your order confirmation is the one that can see it, and writing to us first only adds a day.
About your message
We use what you send to answer you and for nothing else. We do not add correspondents to a mailing list, we do not sell or pass on what you write, and threads are deleted once they have been closed for twelve months. Please do not include medical details or payment information in an email; neither is anything we can use and neither should be sitting in an inbox.